Kota Doria saree in Grey and Pink

We process and ship orders within 24-48 hours. Metro cities receive delivery within 48 hours, other cities in 4-7 business days, and remote areas in 7-10 business days. You'll receive tracking details via email once dispatched.

Yes! We offer completely free shipping across all of India. Orders above ₹5,000 are automatically insured at no additional cost.

Absolutely! Once your order ships, you'll receive a tracking number via email and SMS. You can monitor your package in real-time through the courier partner's website.

We accept all major credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and digital wallets through our secure Razorpay payment gateway. All transactions are encrypted with 256-bit SSL security.

No, COD is not available. Due to the premium nature of our handloom sarees, we only accept online payments to ensure secure transactions for both parties.

Yes, completely secure. We use Razorpay's PCI-DSS Level 1 compliant gateway. We never store your card details, and all payments use 256-bit SSL encryption with two-factor authentication.

All sales are final due to the unique, handcrafted nature of our sarees. However, if you receive an incorrect product or there's a manufacturing issue, we'll work with you to resolve it. An unboxing video is required for any claims.

Yes, but only within 2 hours of placing your order. After 2 hours, we begin processing for quick delivery and cancellation isn't possible. Contact us immediately at +91 92171 32299 or [email protected]

If you receive an incorrect product or there's a manufacturing issue, record an unboxing video (mandatory) and contact us within 24 hours via WhatsApp at +91 92171 32299. We'll review and offer a replacement from our collection.

For approved cancellations (within 2 hours), we process refunds within 24 hours. However, it may take 5-7 business days to reflect in your account depending on your bank's processing time.

Handloom sarees are entirely hand-woven on traditional looms by skilled artisans. Natural variations like minor thread ends, slight pattern variations, or subtle texture differences are authentic characteristics, not defects. These make each piece truly one-of-a-kind.

We photograph our sarees professionally to show accurate colors. However, slight variations may occur due to screen settings and lighting. The natural handloom process may also create subtle color variations, which add to its authenticity.

We encourage you to carefully examine all product photos from multiple angles. Read the product description, specifications, and care instructions. Since all sales are final, make sure you're completely satisfied before ordering.

Yes, but only within 2 hours of placing your order. Once dispatched, address changes are not possible. Contact us immediately at [email protected] or +91 92171 32299.

Our courier partners make up to 3 delivery attempts with advance notification. If all attempts fail, the package returns to us and return/re-delivery charges apply. Please ensure accurate address and contact details.

Reach us at +91 92171 32299 (WhatsApp/Call) or [email protected]. Business hours: Mon-Sun, 10 AM - 8 PM IST. VIP members receive priority response and immediate callback during business hours.